Alfred Valrie of Los Angeles is a loyal AT&T customer, paying for pretty much everything the company offers: cellular service, a landline, home Internet, and TV.
But Valrie recently made the mistake of sending a polite e-mail to the CEO of AT&T, Randall Stephenson. (Stephenson’s e-mail address, email@example.com, and other contact information have been online for a few years.) In the e-mail, Valrie suggested that AT&T should offer unlimited data to DSL customers and cheaper, limited text messaging plans for people who don’t need unlimited messages.
Valrie signed the message, “Your lifelong customer, Alfred Valrie.”